Free pods are free, forever
Most hosts never pay us a cent. No card required to start, no trial timer counting down.
Premium subscriptions
You can cancel Premium at any time from your billing portal. When you cancel:
- Your premium features stay active until the end of the period you already paid for.
- After that you fall back to Free. Your pods stay; only the premium features stop.
- You won't be billed again.
Refunds we issue automatically
- Double charges or billing errors on our side. Email us with the receipt and we'll refund within 5 business days.
- Service termination for convenience. If we shut your account down through no fault of yours, we refund the unused portion of the current period.
Refunds we don't issue
- Buyer's remorse outside the windows below.
- Forgetting to cancel before the next renewal.
- Termination for cause (breaking our Terms or Acceptable Use Policy).
The fairness window
If you signed up for Premium and realize within 14 days that it's not for you, email [email protected] and we'll refund the first charge. No essay required. This applies to your first month or first year only.
Annual plans
Annual plans are billed up front for 12 months at a discount. If you cancel mid-year, premium features stay active for the remainder of the year you paid for. We don't pro-rate annual refunds outside the 14-day fairness window above.
How to cancel
Go to /pricing while signed in and click Manage subscription. That opens the Stripe billing portal where you can cancel, switch plans, or update your card.
Chargebacks
Please email [email protected] first if something looks wrong on a charge. Filing a chargeback before contacting us costs us money in fees and disputes; we'll happily refund a legitimate issue without it.